Privacy Policy
Hershey Privacy Policy
Effective Date: February 2022
The Hersey Company (“Hershey,” “we,” or “us”) is committed to protecting your privacy. This Privacy Policy describes our privacy practices in connection with information that we collect online through hersheys.ca and other Hershey websites and mobile applications (“mobile apps”) where this Privacy Policy is posted or linked (collectively, this “Platform”). This Privacy Policy does not apply to information we collect offline. This Privacy Policy also does not apply to the websites operated by the Hershey Entertainment and Resorts Company, including The Hotel Hershey and Hersheypark, or the Hershey Park mobile application.
Your use of this Platform indicates you agree to our collection, use, and disclosure of your personal information (i.e., information that directly or indirectly identifies you as an individual or relates to an identifiable individual) as described in this Privacy Policy.
[Download a copy of this full Privacy Policy]
We collect personal information from and about you.
We and our service providers collect the following categories of personal information about you:
Contact information. When you use or register to use this Platform, we may collect or obtain relevant contact details, such as your name, physical address, phone number, or email address.
Payment information. If you make purchases on this Platform, we or our service providers will collect payment details, such as your credit card information.
Data you make public. If you post in a public space on this Platform or otherwise choose to make your personal information public on this Platform, we will collect or obtain such information.
Demographic information. Where appropriate, we will collect details about you that may not on their own reveal your specific identify like your gender or age.
Other information: When you access and use this Platform, we may collect device information, such as your browser and device type and your device’s IP address, as well as information about your visits to, interactions with, and usage of this Platform. We may also collect information about your location (determined by GPS and other sensor data from your device) if you use one of our mobile apps.
We collect personal information in different ways.
We and our service providers collect your personal information in a variety of ways, including:
Through this Platform. We collect personal information through this Platform, for example, when you register for a promotion or apply for a job. We might also collect personal information through this Platform if you post a recipe review or contact us with questions or requests.
Through cookies and other similar technologies. When you visit and interact with this Platform, we and our service providers may use cookies and/or other similar technologies (e.g., pixel tags or web beacons) to record information about your device, your browser, and your browsing habits. To learn more about how we use cookies and other similar technologies and how you can control them, click here.
From third parties. We may receive personal information about you from third parties, such as social media platforms, that provide it to us.
Please note that we may combine information that we collect (as described above) with information from other sources. For example, we may combine information that we have collected offline with personal information we collect through this Platform. We may also combine information we get from a third party with personal information we already have about you. We will use the combined information only for the purposes described in this Privacy Policy.
We use personal information for various purposes.
We use your personal information for legitimate business purposes, including:
Providing this Platform and our services and responding to your requests or questions. We use your personal information to provide this Platform’s functionality to you. We also use your personal information to respond to your inquiries and fulfill your requests when you contact us via one of our online contact forms or otherwise.
Marketing to you. We use your personal information to send you information about new products, features, and special offers and marketing-related emails if you sign-up. We might also use your personal information to serve you ads about products and offers, which might be third-party offers or products we think you might find interesting.
Improving this Platform and our services. We use your personal information to identify issues with this Platform or our products and services and improve our offerings. We may also use your personal information to customize or personalize your user experience and the content we deliver to you.
Identifying usage trends. We use your personal information to understand which parts of this Platform are of most interest to you and other users.
Preventing fraud and security monitoring. We use your personal information to detect, prevent, and investigate possible fraud and for other security purposes.
Communicating with you. We use your personal information to communicate with you via any means (e.g., email, telephone, etc.) about your orders, your account, our relationship, or your feedback. From time to time, we may also use your personal information to send you administrative information, such as information about changes to this Privacy Policy or other applicable terms, conditions, and policies. Additionally, where applicable, we may send “push” notifications to your mobile device about coupons, upcoming events, and consumer-pertinent information (e.g., early store closings due to weather, extended store hours, etc.).
Complying with law. We use your personal information to comply with applicable law and/or respond to requests and communications from law enforcement authorities or other government officials.
As otherwise permitted/required by law or as we may notify you. We will get your consent prior to using your personal information for additional purposes, as required by law.
We share personal information with third parties.
We may disclose your personal information for legitimate business purposes to:
Our affiliates. We may share your personal information within the Hershey family of companies for our business purposes (including operating this Platform) and to otherwise engage in the activities described in this Privacy Policy.
Our third-party service providers. We may share your personal information with providers of services, such as website hosting, email delivery, and other services related to the operation of this Platform and provision of our services to you. These service providers may be located anywhere in the world and are required to handle personal information that we share with them in accordance with our instructions. You can contact us if you want to learn more about how our service providers use your personal information.
Our business partners. We may share your personal information with our partners to provide services or other offerings to you. For example, we will share personal information with third parties who co-sponsor a promotion with us. We might also share your personal information with a business partner who distributes our products. These partners may send you information about events and products by mail or email.
Hershey Entertainment and Resorts Company. In the event that we receive questions from you about The Hotel Hershey or Hersheypark, we may share your personal information with them so that they can address your questions.
Competent governmental and public authorities. We may share your personal information with government and law enforcement authorities, in each case to comply with legal or regulatory obligations or requests.
Relevant third parties as part of a corporate transaction. In the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with a bankruptcy or similar proceeding), we may disclose or transfer your personal information to certain third parties, such as the acquiring entity and its advisors.
Other third parties. We may share your personal information with other third parties at your direction or with your consent and as necessary or appropriate to: (a) comply with applicable law; (b) enforce our terms and conditions; (c) protect our operations and those of our affiliates; and (d) protect our rights, privacy, safety, or property, and/or those of our affiliates, you, or others.
We may also share your personal information for other reasons, as described to you at the time of information collection.
You have certain choices about how we use and share your personal information.
You can opt out of receiving our marketing-related emails. If you no longer want to receive our promotional emails, click the opt-out link in any of our promotional emails or call us at 1-800-468-1714. Please note that even if you opt out of receiving marketing-related emails from us, we will still send you administrative and transactional messages (e.g., responses to your questions), from which you cannot opt out. If you object to our use of your personal information for direct marketing purposes, please contact us.
You can control our use of cookies and other similar technologies. As described above, we and our service providers may use cookies and other similar technologies to collect personal information about you. For more information, please click here.
You can control tools on your mobile device. For example, you can turn off your device’s location and manage your push notification preferences or disable such notifications through your device’s settings.
You may have other rights that you can exercise. You can choose whether or not to share your personal information with us. Additionally, under applicable law, you may have the right to know, access, correct, restrict the processing of, and delete your personal information as well as the right to withdraw your consent to the collection, use, and disclosure of your personal information. If you are interested in exercising one or more of these rights, please contact us. Please note that if you choose not to share your personal information or withdraw your consent, some parts of this Platform and some of our services may be more difficult or impossible to use. Similarly, if you decline the use of cookies or other similar technologies, some parts of this Platform and our services may also not work properly.
Our handling of children’s personal information.
This Platform is not directed to children, which we consider to be individuals under the age of 13 or the equivalent age as specified by law in your jurisdiction. We do not knowingly collect personal information from children online without first obtaining the consent of a parent or guardian, where required, in accordance with applicable law.
If you are a parent or legal guardian and have questions or concerns about our approach to children’s privacy or would like to access your child’s personal information and/or have the information deleted, please contact us via phone (1-800-468-1714), our contact us form, or at the following physical address:
The Hershey Company
Consumer Relations
100 Crystal A Drive
Hershey, PA 17033 We use standard security measures.
We implement appropriate technical and organizational security measures to protect your personal information. However, because the Internet is an open system, the transmission of information via the Internet is not 100% secure and we cannot guarantee the security of the information transmitted to us using the Internet. We, therefore, encourage you to use caution when using the Internet and ensure that any personal information that you send to us is sent securely.
We retain personal information for as long as needed.
We take every reasonable step to ensure that we keep your personal information only as long as necessary for the fulfillment of the purposes described in this Privacy Policy or as otherwise required or allowed by law.
We transfer personal information to other countries.
We may transfer your personal information to recipients in other countries or regions, including ones with data protection and privacy laws that differ from those in your country of residence. By providing us with your personal information and using this Platform, you are acknowledging and agreeing that we may transfer your personal information to countries outside of your country of residence.
We may link to third-party services.
This Privacy Policy does not address, and we are not responsible for, the privacy practices of any third parties, including those that operate websites or apps to which this Platform links. If you click on a third-party link, you will be taken to a platform we do not control. We encourage you to review the privacy policies of any third-party services that you access to learn about their privacy practices.
We may update this Privacy Policy.
From time to time, we may make updates to this Privacy Policy. The “Effective Date” at the top of this page shows when this Privacy Policy was last revised. We will provide notice of any material changes to this Privacy Policy, as required by law. We will also post an updated version of this Privacy Policy on this Platform, and any changes will become effective at that time. Please check this Platform periodically for updates.
You can contact us if you have more questions about our policies and practices.
You can contact us online, call us at 1-800-468-1714, or write to us at the following physical address:
Public Relations Department
The Hershey Company
PO Box 810
100 Crystal A Drive
Hershey, PA 17033
